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terms & conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Platform.

Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with CnM(Chunmun) Stores Private Limited ("CnM(Chunmun)") and these terms and conditions including the policies constitute Your binding obligations, with CnM (Chunmun).

Use of the Platforms is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If your age is below 18 years you are prohibited to use/purchase/contract from/with this Platform.

Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. CnM (Chunmun) reserves the right to terminate your membership and refuse to provide you with access to the Platform if CnM (Chunmun) discovers that you are under the age of 18 years. The Platform is not available to persons whose membership has been suspended or terminated by CnM (Chunmun) for any reason whatsoever.

CnM (Chunmun) makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this Platform from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. CnM (Chunmun) will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India.

Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if CnM (Chunmun) receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances CnM (Chunmun) retains the right to accept or reject the order. Those who choose to access this Platform from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Platform will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of CnM (Chunmun) you agree to be bound by the Terms and Conditions.


This Terms and Conditions of Use are the property of CnM (Chunmun) Stores Private Limited having its registered office at II-J-18 Central Market, Lajpat Nagar, New Delhi - 110024 India having CIN U74899DL1992PTC050875, hereinafter referred to as "CnM (Chunmun)" and shall govern your usage of the Platform.
For the purposes of the Terms and Conditions of Use, "I", "we" and "us" shall refer to CnM (Chunmun), "User", "Customer", "You" shall refer to the User or prospective User who is browsing through this Platform.


Through our Platform, We offer you to access/buy clothing and accessories that can be purchased at the prices mentioned on the Platform.


By accessing this website "", and/or the mobile application hereinafter referred to as "Platform", You are agreeing to be bound by these Terms and Conditions of Use hereinafter referred to as "Policy", all applicable laws and regulations, and agree that You are responsible for compliance with any applicable local laws. If You do not agree with any of these terms, You are prohibited from using or accessing the Platform. The materials contained in this Platform are protected by law governing copyright and trademarks.
By accepting the Terms, You authorize us to hold, receive, disburse and settle funds on Your behalf. Your authorization permits us to generate an electronic funds transfer between the payment system providers and our nodal account to process each payment transaction that you authorize. Thereafter You authorise us to transfer the payments received from Your buyers to the bank account designated by You for this purpose at the time of registration. Your authorization will remain in full force and effect until Your CnM (Chunmun) account is closed or terminated.
All sales are final with no refund or exchange permitted. You are responsible for the information you provide for purchase and all charges that result from those purchases. CnM (Chunmun) is not responsible for any purchase of incorrect information provided. If in a transaction performed by you on the Platform, money has been charged to your credit/debit card or bank account and the product is not delivered within 30 days of your completion of the transaction then you may inform us by sending an email to our customer services email address as mentioned. CnM (Chunmun) shall investigate the incident and if it is found that moneywas charged to your credit/debit card or bank account without delivery of the product then you will be refunded the money within 15 working days from the date of receipt of your email.


You are not allowed to
  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

  • Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;

  • Gaining unauthorized access to other computer systems;

  • Interfering with any other person's use or enjoyment of the Platform;

  • Breaching any applicable laws;

  • Interfering or disrupting networks or websites connected to the Platform;

  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Any material downloaded or otherwise obtained through the use of the Services is done at Your own discretion and risk and that You will be solely responsible for any damage to Your computer system or other device or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by You from CnM (Chunmun) or through or from the Services shall create any warranty not expressly stated in the Terms. CnM (Chunmun) further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
This license shall automatically stand terminated if you violate any of these restrictions and may be terminated by CnM (Chunmun) at any time.


The materials available on the Platform are provided "as is" and is prepared solely for the purpose of providing information about CnM (Chunmun), its subsidiaries and associated companies and the services which they offer.
Whilst CnM (Chunmun) has used reasonable care and skill in compiling the content of the Platform, it makes no warranty (express or implied) as to the accuracy or completeness of any information on the Platform.
CnM (Chunmun) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
CnM (Chunmun), its agents, affiliates and representatives make no guarantee that the information contained in reports provided to Users, whether implied or stated, either orally communicated or in writing, are true and accurate and CnM (Chunmun) accepts no liability for any inaccuracies in its reporting, the misuse or any loss arising from its reports.
While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.


CnM (Chunmun) has not reviewed all of the websites/apps linked to the Platform and is not responsible for the contents of any such linked website/app. The inclusion of any link does not imply endorsement by CnM (Chunmun), and any use of such linked website/app is at the customer's own risk.


CnM (Chunmun) may make changes to the materials contained on the Platform at any time without notice. However, there is no express commitment to mandatorily update the materials existing on the Platform. By your continued usage of the Platform, you shall be bound by the then current version of this Policy.


CnM (Chunmun) and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of CnM (Chunmun) or any third party's intellectual property rights.
All rights, including copyright, in the Platform are owned by or licensed to CnM (Chunmun). Any use of the Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal,non-commercial use is prohibited without the permission of CnM (Chunmun). You may not modify, distribute or re-post anything on the Platform for any purpose.
The Platform names and logos and all related product and service names,design marks and slogans are the trademarks or service marks of CnM (Chunmun). All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on the Platform. Access to the Platform does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons,photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Platform (hereinafter referred to as the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Platform for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Platform or any related software.
All software used on the Platform is the property of CnM (Chunmun) or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Platform may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Platform is strictly prohibited.
Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by CnM (Chunmun), one of its affiliates or by third parties who have licensed their materials to CnM (Chunmun) and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Platform is the exclusive property of CnM (Chunmun) and is also protected by Indian and international copyright laws


As a policy, we at CnM (Chunmun) never disclose any information relating to the User unless required by law. After an investigation is concluded, and CnM (Chunmun) has informed the User of the results, all papers, documents or electronic data including emails, computer files and media shall be immediately destroyed. Any documents that are the legal property of the User shall be returned to the User by a method as requested by the User, and at User's expense.


The User is required to have up-to-date software installed, internet access, and may require obtaining updates or upgrades from time to time from us. Your ability to use maybe affected by the performance of factors which affect your internet, or the device you are using.
You may not attempt, nor support others' attempts, to decrypt, reverse engineer, circumvent or otherwise alter or interfere with any software required for use of CnM (Chunmun) or the content.CnM (Chunmun) is not responsible or liable in any manner for any difficulties you may have accessing CnM (Chunmun) whether technical or otherwise including, without limitation, any effect lack of access or degraded access may have on your performance.


You agree, at your own expense, to indemnify, defend, and hold harmless CnM (Chunmun), its employees, agents, and representatives against any claim, suit, action, or administrative proceeding brought against CnM (Chunmun), its employees, agents, and/or representatives ("claim") to the extent such claim, arises out of, or is related to your content, your access or use of the site, your violation of this terms of use, or of any rights of another, including, without limitation, access or use of the site by someone else, or violation by such other person of the terms of use, using your computer or user id. This indemnification agreement also applies (without limiting) to any claim, directly or indirectly related to site or software.
  • that your use or access or another person's use or access of your computer or user id infringes any copyright, trademark, service mark, patent, trade secret, right of publicity, or other proprietary right of a third party under any local, international, federal, or state law;

  • that your use or access is in any way defamatory, slanderous, libelous, or otherwise injurious to a third party.

You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorney's fees and costs awarded or incurred by or in connection with any such claim, suit, action, or administrative proceeding. This defense and indemnification obligation shall survive these terms of use and your use of the Platform.


Despite our best efforts, a small number of the many hundreds of items in our catalogue may not correctly priced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account.
We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. CnM (Chunmun) reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.


To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, CnM (Chunmun) reserves the right to cancel pending and future orders without any liability.
CnM (Chunmun) also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your card account. Any promotional voucher used for the cancelled orders may not be refunded.


You may cancel your order or some items in your order before we bill and ship the items. We may also obtain a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return made within 30 days from the date on which these goods are delivered.
For details of how to exercise this right please see our Returns Policy. CnM (Chunmun) does not accept returns or exchanges of jewellery, fragrances, cosmetics, sunglasses, innerwear, swimwear, gift vouchers, and any made to order or altered merchandise.
In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card.
However, orders placed for the Joy Plus and Joy Plus Gold Program or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by CnM (Chunmun) and accept CnM (Chunmun) decision regarding the cancellation.


CnM (Chunmun) takes copyright very seriously. If you discover any content on CnM (Chunmun) that you believe infringes your intellectual property, please provide us with a copyright notice with the following information:
  • a statement that you have identified content on CnM (Chunmun) that infringes your copyright or the copyright of a third party on whose behalf you are entitled to act;

  • a description of the copyright work(s) that you claim have been infringed;

  • your full name, address and mobile number, a valid email address on which you can be contacted;

  • a statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law;

  • and a statement by you that the information in your notice is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;

  • with respect to your statement that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed,confirmation that such statement is made under penalty of perjury; and

  • your electronic or physical signature (which may be scanned copy).


CnM (Chunmun) and its providers make no warranty of any kind regarding the Platform, content, Products or Services, all of which are provided on an "as is" basis. CnM (Chunmun) and its providers expressly disclaim any representation or warranty that the Platform will be free from errors, viruses or other harmful components, that communications to or from the Platform will be secure and not intercepted, that the services and other capabilities offered from the Platform will be uninterrupted, or that its content will be accurate, complete or timely. The fact that Platform is including or offering any Service on the Platform is not an endorsement or a recommendation of the Service.


You agree to defend, indemnify and hold harmless CnM (Chunmun), its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to CnM (Chunmun) or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or CnM (Chunmun). You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post,that you no longer wish to be associated with this Platform, provided that you discontinue any further use of this Platform.
CnM (Chunmun) may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Platform. Such termination will be without any liability to CnM (Chunmun).
Upon any termination of the User Agreement by either you or CnM (Chunmun), you must promptly destroy all materials downloaded or otherwise obtained from the Platform, as well as all copies of such materials, whether made under the User Agreement or otherwise.
CnM (Chunmun)'s right to any comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.


Our failure to perform any term or condition of this Agreement as a result of conditions beyond our control including, but not limited to, wars, strikes, floods, governmental restrictions, power failures, and damages or destruction of any network facilities or services, shall not be deemed a breach of this Agreement.


Any claim relating to the Platform or arising out of the services of CnM (Chunmun) shall be governed by laws of India and courts at Delhi shall have exclusive jurisdiction.


If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Platform or the services offered by CnM (Chunmun), you may contact our Customer Service department.
You may also write an email id to :
Copyright © 2019 - Chunmun Stores Private Limited.