Frequently Asked Question

ORDER related details:

Orders placed before 3:00 PM from Monday to Saturday will be delivered in three to five business days and orders placed after 3:00 PM will be delivered in five to seven business days.
During sales or promotional events, we do get a little busy and may require an additional five to seven business days to deliver your order.
Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.
If you're still unavailable after the third attempt, your order will be returned to us. Call us on 8669669599 or email us at within one working day of the third attempt and we’ll schedule another delivery in one to two business days.
Right below the order summary, you will see an option for cancel order. Please note that orders can be cancelled only when in processing stage (prior to shipment). Go to the Orders section in My Account to check the status of your order.
If your order has already been confirmed and dispatched, then wait for it to arrive and initiate the return process.
That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.


We are a firm advocator of digital money and hence do not have cash on delivery option on any kind of order. Support us in this endeavour!
If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.
Check that your internet connection is working.
If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.
To add, delete or change your debit or credit card details:
  • Sign in to your account.
  • Go to the My Account section.
  • Click on the Payment link
  • Add or delete Debit or Credit Cards as needed, and select your default payment card.
Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.
SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.


We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to cancel your order by calling us on 8669669599 or email us at and then place a new order with the corrected address.
No, we do not offer this facility at the moment.
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
Of course! Call us on 8669669599 or email us at and we'll sort it out.


We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept watches, sunglasses, fashion jewellery, glassware and handbags.
Please return your items in their original packaging, within 30 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.
Select Log in to the 'My Account' section at
Select the product that needs to be returned/exchanged
Follow the steps and fill in the required information to complete the process
In the meantime, place your return in its original packaging and make sure that all tags, accessories and parts are included.
Pack it well and secure it with tape before handing it over to our courier partner.
We will arrange a pick up within 3 business days, once the return request has been made.
Note: Please ask for an acknowledgment receipt after handing over the sealed packet of the product you wish to return to our logistics partner
After we check your returned items, we'll approve your refund accordingly. Your bank may then take 2-7 business days to process the transaction.
If you've opted to pay by Wallets, your refund will be credited back to your wallet.
In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account, Credit Card or Wallet as the case may be, or issue a Cash Voucher as applicable.
We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new purchases on
It takes four to five business days to receive the returned item and perform a quality check.We will then take two business days to issue the refund.
Your bank or card issuer may take a further two to 7 business days to process the transaction. Get in touch with them to know more.
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via call on 8669669599or email us at You must attach images of the product clearly highlighting the damage or defect.
Our Customer Support team is here to answer your questions. Call us on 8669669599or email us at
Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.


Joy Plus/ Joy Plus Goldis the CHUNMUN's award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.
Joy Plus members also enjoy exclusive offers, special invitations to in-store activities and sale previews, and a whole lot more!
Here's how:
Shop at any of CHUNMUN store and contact your cashier and share your mobile number. That's it! You are now a privileged member of Joy Plus Rewards. Use your mobile number to access the programme.
No, it's absolutely free. Joy Plus Rewards offers you lifetime membership with no annual fee and no minimum spend.
Yes. If you return an item, the points you've earned on your purchase will be debited from your Joy Plus/ Joy Plus Gold Rewards account.
Yes, you can earn points on Credit Vouchers, but not on other promotional vouchers, CnM (Chunmun) Gift Vouchers /Cards and carry bags.
Your Joy Plus/ Joy Plus Gold points will be credited 21 days after delivery, and you'll be able to spend them after that.
Currently, we are still exploring the option of integrating our in-store Joy Plus/ Joy Plus Gold loyalty points to our on-line store Joy Plus/ Joy Plus Gold loyalty points.
Thank you for your support! Bear with us!
Your points will be credited 21 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.

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